Support
Help for clients and for users of our apps.
How to contact us
Write to us at soporte@drykoconsulting.com.
We reply within 48 working hours.
For enquiries about our consulting services, please use the contact page.
Frequently asked questions
What information should I include in my message?
Your name, the product or service concerned and a description of the problem. If it concerns an app, please also state the device model and the operating system version.
Which languages do you provide support in?
Spanish, English and Russian.
How do I exercise my data protection rights?
By writing to info@drykoconsulting.com, as explained in the privacy policy.
Where can I find the company's details?
In the legal notice and on the company page.
BubbleEle: questions from parents
Short answers to the most common questions about the app.
How does BubbleEle work?
Ele, a baby elephant, blows bubbles on the screen and the child pops them with a tap. There are no scores, lives or time limits.
What age is it for?
It is designed for children aged 2 to 4. We recommend that the youngest children play with an adult.
What should I do if the app does not load?
Close the app completely and open it again. If it still does not load, restart the device and check that you have the latest versions of BubbleEle and iOS installed. If the problem persists, write to us stating your iPhone model and iOS version.
How can I contact you?
Write to us at soporte@drykoconsulting.com. We reply within 48 working hours.
Does the app collect data about my child?
No. BubbleEle does not collect personal data. You can read the details in the BubbleEle privacy policy.